Discord Announces a Data Breach Involving a Support Agent – Source: heimdalsecurity.com

Discord messaging platform announced a data breach. The incident involved a third-party support agent whose account has been compromised.

The notification warned customers about unauthorized access to the agent’s support ticket queue.

The Exposed Data & Security Measures

This incident might have exposed data like:

• Customers email address
• Service messages
• Service attachments

The messaging platform estimates that the users’ level of risk after the data breach is low. Yet customers are advised to be vigilant of unusual message activity that can contain fraud or phishing scam attempts.

“Due to the nature of the incident, it is possible that your email address, the contents of customer service messages and any attachments sent between you and Discord may have been exposed to a third party,” Discord’s warning said.

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According to the organization, they immediately deactivated the infected account. The affected device was also checked for malware, but the results were not publicly announced.

Discord assured that its customer service partner will improve security measures in order to avoid such incidents in the future.

As soon as Discord was made aware of the issue, we deactivated the compromised account and completed malware checks on the affected machine.

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The company started in 2015. Initially, it was a chat platform for gamers, but since then it has grown to 150 million monthly active users. The business also asserts on its website that the platform hosts 19 million active servers each week.

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In 2022 Discord was fined by French authorities for personal data security failure. This was also the messaging service recently used to leak Pentagon documents.

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