You just learned that your business experienced a data breach. Whether hackers took personal information from your corporate server, an insider stole customer information, or information was inadvertently exposed on your company’s website, you are probably wondering what to do next.
What steps should you take and whom should you contact if personal information may have been exposed? Although the answers vary from case to case, the following guidance from the Federal Trade Commission (FTC) can help you make smart, sound decisions.
This guide addresses the steps to take once a breach has occurred. For advice on implementing a plan to protect consumers’ personal information andprevent breaches and unauthorized access, check out the FTC’s Protecting Personal Information: A Guide for Business and Start with Security: A Guide for Business.