How previously unknown chatbot risks could affect your business
Introduction
The advancement of language models, like ChatGPT, heralds the beginning of a new era in human-machine collaboration. ChatGPT can offer human-like responses based on a vast knowledge base, and due to the machine learning model on which it was built, the technology will continually improve over time.
In general, business executives see the value of artificial intelligence, and some are exceptionally enthusiastic about what AI-based tools, like ChatGPT, can accomplish.
Presently, employees can use ChatGPT on a per-instance basis, or businesses can integrate ChatGPT into their own applications or platforms, such as a website or mobile app, to provide automated support or AI-powered features. API integrations are available through OpenAI (ChatGPT’s parent company) and through third-parties.
Because third-party entities also offer pre-built chatbot-powered solutions, businesses can customize the tool in ways that integrate into specific workflows. Some third-party solutions may be sold as software-as-a-service products.
Regardless of how ChatGPT is integrated and applied in the business setting, the technology can provide
powerful AI-based processing capabilities that boost efficiency, reduce costs, provide competitive advantages and offer new insights. The challenge is how to overcome security obstacles.
As the use of ChatGPT and similar technologies expand, so do cyber security risks.
