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Cisco Unified Intelligent Contact Management Enterprise Cross-Site Scripting Vulnerability – Source:sec.cloudapps.cisco.com

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Source: sec.cloudapps.cisco.com – Author: .

Cisco Unified Intelligent Contact Management Enterprise Cross-Site Scripting Vulnerability

Medium

CVE-2025-20273

CWE-79

Summary

  • A vulnerability in the web-based management interface of Cisco Unified Intelligent Contact Management Enterprise could allow an unauthenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device.

    This vulnerability is due to insufficient user input validation. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information.

    Cisco plans to release software updates that address this vulnerability. There are no workarounds that address this vulnerability.

    This advisory is available at the following link:
    https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-icm-xss-cfcqhXAg

Affected Products

  • At the time of publication, this vulnerability affected Cisco Unified Intelligent Contact Management Enterprise 15.0(1) and earlier.

    See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.

    Only products listed in the Vulnerable Products section of this advisory are known to be affected by this vulnerability.

Workarounds

  • There are no workarounds that address this vulnerability.

Fixed Software

  • When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.

    In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.

    Fixed Releases

    For information about fixed software releases, see the Details section in the bug ID(s) at the top of this advisory.

Exploitation and Public Announcements

  • The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.

Source

  • This vulnerability was found during the resolution of a Cisco TAC support case.

Cisco Security Vulnerability Policy

  • To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.

Related to This Advisory

URL

Revision History

  • Version Description Section Status Date
    1.0 Initial public release. Final 2025-JUN-04

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Original Post url: https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-icm-xss-cfcqhXAg?vs_f=Cisco%20Security%20Advisory%26vs_cat=Security%20Intelligence%26vs_type=RSS%26vs_p=Cisco%20Unified%20Intelligent%20Contact%20Management%20Enterprise%20Cross-Site%20Scripting%20Vulnerability%26vs_k=1

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