10 Best ManageEngine Competitors & Alternatives in 2023 [Features & Reviews] – Source: heimdalsecurity.com

ManageEngine has long been a prominent player in the IT management software landscape. However, several viable ManageEngine competitors and alternatives have emerged, each with unique features and capabilities that cater to different organizational needs.

In this article, a roundup of the ten best ManageEngine competitors and alternatives is aimed at helping you make an informed decision for your IT management requirements.

Top 10: ManageEngine competitors & alternatives

1. Heimdal®

Heimdal’s advanced cybersecurity solutions redefine IT service management with a focus on proactive threat detection and comprehensive vulnerability prevention.

Heimdal has excitingly announced its debut in the realm of Extended Detection and Response (XDR) market through an innovative SaaS platform.

This is the most expansive XDR suite available in the industry, a collection of 10-in-1 solutions that have been recognized with awards. All of these are seamlessly integrated within a user-friendly console.

The offerings encompass advanced threat detection, patch management, and secure communication, making it a formidable alternative in the IT management landscape.

Heimdal’s emphasis on cybersecurity provides a unique angle to bolster overall IT management effectiveness.

Heimdal user feedback

As compared to ManageEngine, users attest to Heimdal’s superiority in cybersecurity, proactive support, and ease of integration.

Our latest case study will help you build a clear view of the Heimdal Extended Detection and Response (XDR) unified suite, directly from users. Here is a preview:

Having one portal to access all our security software makes management and issue tracking incredibly convenient. This consolidated system streamlines the process of overseeing and addressing security matters, providing an efficient and user-friendly platform that helped us achieve a true Extended Detection & Response (XDR) outlook on our company’s defenses.

Ready to experience the cutting-edge of cybersecurity with Heimdal? Book a demo now! 

2.Freshservice

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution and a viable alternative to ManageEngine. Freshservice employs ITIL best practices, prioritizing quick response times and exceptional service delivery.

Freshservice user feedback

In contrast to ManageEngine ServiceDesk Plus, Freshservice stands out as being slower to ROI but excelling in support and ease of business.

Data syncing in analytics takes a lot of time. Assuming the identity option shouldn’t be available for anyone, including Admins and product owners, since it might be misused.

Source

Freshservice pricing overview

Freshservice has 4 pricing editions. A free trial is also available.

• $19 – Starter
• $49 – Growth
• $95 – Pro
• $119 – Enterprise

3. SolarWinds

Another ManageEngine competitor, SolarWinds Service Desk Key features automation for ticket classification, routing, and correlation and self-service capabilities with an assistive knowledge base to increase efficiency.

SolarWinds user feedback

Reviewers indicate that SolarWinds Service Desk lags in ROI yet excels in support and ease of use in comparison to ManageEngine ServiceDesk Plus.

As it is a cloud-based solution there may be a risk of security breach. And it is quite complicated.

Source

SolarWinds pricing overview

SolarWinds Service Desk has 3 pricing editions, with a free trial available.

• $39/month – Essentials
• $79/ month – Advanced
• $99/month – Premier

4. SysAid

SysAid employs service automation to enhance IT efficiency. The self-managing help desk system leads to quicker service, reduced workloads, and improved service experiences.

SysAid user feedback

SysAid is commended for support, while being slower to ROI than ManageEngine ServiceDesk Plus.

Even though the system is about fully customizable, it does not work as fluidly as intended. We can customize the system, but what good is it if it breaks the page flow and we have to review the changes made repeatedly?

Source

SysAid pricing overview

SysAid provides a tailor-made price quote, with two potential options:

• Basic – For IT support
• Full – For ITIL-aligned mature organizations

5. NinjaOne

As a strong ManageEngine competitor, the NinjaOne platform encompasses a variety of features, such as device and patch management, software management, task automation, remote access, backup, ticketing, and documentation.

NinjaOne user feedback

NinjaOne’s RMM platform boasts highly rated features like remote monitoring, remote access, and device management. However, there is room for improvement in ticketing, application deployment, and ITIL policy compliance functionalities.

The truth behind the data was typically unreliable. Things like agents online/offline, pushing Windows Patches – whether they were deployed or not, reboot scripts, etc. This was a major issue.

Source

NinjaOne pricing overview

NinjaOne has not provided pricing information. However, this is common practice for software sellers and service providers.

6. Atatus

Atatus offers a Software-as-a-Service (SaaS) based Observability solution that provides comprehensive visibility across all your applications, spanning the entire stack.

Atatus user feedback

Atatus’ APM is particularly strong in performance monitoring, analysis, and baselines. On the other hand, AI/ML assistance, root cause analysis, and incident alerting are areas that received comparatively lower ratings, suggesting room for improvement.

Atatus pricing overview

Atatus has not provided pricing information. This is common practice for service providers.

7. Dynatrace

Dynatrace serves as a software intelligence platform that leverages artificial intelligence (AI) and automation to oversee and enhance various aspects of business. It monitors and enhances application performance, development, security, IT infrastructure, and user experience.

Dynatrace user feedback

Dynatrace’s highest-rated features include performance monitoring, performance baselines, and transaction tracing within the APM realm. However, root cause analysis, second-by-second metrics, and cloud observability are areas where improvements might be necessary based on user feedback.

The product is not well tested for Quality Assurance as each release introduces unusual behaviors and new features are half-baked, not fully implemented, remove existing functionality, and have basic interface issues and inconsistencies.

Source

Dynatrace pricing overview

• $11/month – Digital experience monitoring
• $21/month – Infrastructure monitoring
• $69/month – Full-stack monitoring

8.Datadog

Datadog stands as a cloud-native application observability solution designed to oversee servers, databases, tools, and services. Additionally, the platform provides exceptional performance dashboards dedicated to web services, queues, and databases.

Datadog user feedback

Datadog’s highest-rated features include alerting, observability, and real-time analytics within enterprise monitoring. On the other hand, AI/ML integration, performance baselines, and the single pane of glass are noted as the lowest-rated features, indicating areas where improvements might be beneficial.

It lacks some key components like automatic detection of devices and standard reporting. If you are looking to monitor network hardware or routers, this is not the software for you, look somewhere else.

Source

Datadog pricing overview

• Free option – Core collection and visualization features
• $15 /host/month – Centralize monitoring of systems, services, and serverless functions
• $23 /host/month – Advanced features and administrative controls

9. New Relic

New Relic functions as a software observability platform, renowned among ManageEngine competitors. The Telemetry Data Platform consolidates operational data, facilitating comprehensive inquiries and responses. Customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools.

New Relic user feedback

New Relic’s APM stands out in performance monitoring, root cause analysis, and establishing performance baselines. Alternatively, load balancing, dynamic transaction mapping, and AI/ML assistance are identified as aspects that have received relatively lower ratings, indicating possibilities for improvement.

Log Management monitoring seems to lack some features, and it’s not in the same level as the Application performance monitoring, in addition, lack of good support for incident response.

Source

New Relic pricing overview

New Relic has 4 pricing editions on demand, with a free trial also available.

10.AppDynamics

Last on our list of ManageEngine competitors, AppDynamics APM covers everything from client network requests to backend databases, presenting a holistic view of the application landscape. An agent-less profile provides insights into query execution and performance, ensuring a better understanding of database server operations.

AppDynamics user feedback

AppDynamics’ highest-rated features include transaction tracing, synthetic monitoring, and dynamic transaction mapping. On the other hand, load balancing, cloud observability, and second-by-second metrics are noted as the lowest-rated features, suggesting areas for potential enhancement.

It has limited power over the infrastructure despite running as a client on the nodes we wish to monitor. It is only used as a monitoring tool, highlighting all of the stars such as memory consumption, disk utilization, and so on. You have no influence over whether or not the instances it runs on start or stop.

Source

AppDynamics pricing overview

AppDynamics has a free trial available, yet pricing information will be provided on demand.

Conclusion

In the rapidly evolving technological landscape, the significance of efficient IT management solutions for streamlined operations and enhanced customer experiences cannot be understated. As a prominent player in the realm of IT management software, ManageEngine has faced growing competition from emerging alternatives in 2023. This article has explored various ManageEngine competitors, each offering unique features and capabilities tailored to diverse organizational needs.

This comprehensive overview serves to empower decision-makers to make informed choices that align with their IT management requirements in this dynamic landscape.